Amazon has paused US drone deliveries following a crash involving two drones in Arizona.
As Bloomberg reports, the drones reportedly crashed during rainy weather at the company’s testing facility in Pendleton, Oregon, in December. In another incident in September, the company’s testers accidentally launched two test flights at once, causing the drones to collide.
The move means that Prime Air customers in Texas and Arizona, where these drone deliveries are commercially available at select locations, will face a pause while Amazon implements “critical software updates” across its drone fleet.
The drones in question are the new MK30s, which Amazon has said can fly higher than previous drones and make "super speedy deliveries even in situations like light rain, and hotter and colder temperatures."
Amazon spokesperson Sam Stephenson told PCMag in a statement that the incident was "not the primary reason for our voluntary operational pause."
"Prime Air continued to deliver to customers safely and within federal compliance until we voluntarily paused the service on Jan. 17," he added.
This is just one of many recent setbacks for Amazon’s highly ambitious program, which at one point pledged to deliver 500 million packages by drone by 2030. In April, Amazon paused the rollout of the program in its test city of Lockeford, California, home to just 3,500 people, saying the move would help it "prioritize our resources to continue growing the program."
Prime Air has also seen numerous high-profile executives exit, including Sean Cassidy, Prime Air’s director of safety, flight operations and regulatory affairs, CNBC reported in December.
Still, the project gained regulatory approval from the Federal Aviation Administration in May for its drones to fly beyond the visual line of sight. In October 2023, the company announced plans to integrate drone deliveries into its network in Italy and the United Kingdom and recently received a green light from the UK government.
Meanwhile, plenty of other firms are trying their hand at the drone delivery business, including Alphabet’s Wing and start-up Zipline, in collaboration with Walmart.