The new offerings include upgraded HP Support Services packages, a new HP Device Registration Service, and an expanded HP Certified Refurbished PC portfolio.
The move comes as IT teams face mounting pressure to deliver proactive and efficient support as well as device maintenance, while managing costs and environmental impact.
This is as the traditional approach of reactive diagnosis and remediation only adds to the frustration and costs associated with employee downtime.
HP’s upgraded Support Services leverage AI-powered device health insights to proactively detect, diagnose, and resolve potential issues.
The SVP and President of HP Lifecycle Services, Marcos Razon, explained that the offerings, available globally as add-ons to new or existing devices, cater to businesses of all sizes with three tiers of service:
He said as organisations turn to trusted partners to help guide this shift toward more proactive issue remediation, HP is introducing AI-powered device health insights across its latest portfolio of Hardware Support Services.
Razon highlighted these HP Support Service enhancements vary by package to include HP Essential Support, which provides onsite device repair to help get PCs back up and running and optional AI-driven health insights to proactively identify, diagnose and remediate PC issues, in addition to quality standard business day remote support.
He also highlighted HP Premium Support, which offers predictive detection of device problems, automated ticketing for repairs, and 24/7 support with next-business-day onsite service.
“HP Premium Support will now include AI-powered device health insights for predictive detection of device issues, end-user pop-up alerts to proactively address potential issues, and automated ticketing for convenient scheduling of onsite repairs before business is disrupted,” he explained.
Others are the HP Premium+ Support, which combines the benefits of Premium Support with preferred access to parts and service experts for the fastest resolution times.
“HP is helping organizations minimize employee downtime so they can remain productive and focused on business priorities. Leveraging the power of AI, HP is working to prevent issues for customers before they ever arise, and give support staff the insights needed for faster first-time fixes,” he said.
Razon said these enhanced HP Support Service packages are available globally as a transactional attach to new devices or existing devices post-warranty, as well as part of a Managed Device Solution.
At CES, HP is also announcing HP Device Registration Service to help IT reduce the time spent on deploying, managing, and retiring devices.
This service is particularly relevant with support for Windows 10 ending in October 2025. As organizations transition aging fleets to new fleets, HP can better support modern management customers.
HP Device Registration Service streamlines device registration in Intune, within 48 hours of the order shipping from the factory and is expected to be available globally in February 2025.
In addition, HP is expanding the availability of HP Certified Refurbished PCs and adding more devices to its HP Renew Solutions portfolio.
By expanding the HP Renew Solutions portfolio, HP is providing more options for customers to advance circularity goals while keeping employees productive with optimally performing devices.
The expanded HP Certified Refurbished PC portfolio will include, HP EliteBook 830 G8 (US only), HP EliteBook 840 G8, HP EliteBook 850 G8 and HP EliteDesk Mini 800 G6.
HP Certified Refurbished PCs are already available direct in the US and France, and will also be available in the UK, Spain, Sweden and the Netherland this April.
The SVP Operations and Portfolio, HP Solutions, Grant Hoffman, said organisations are increasingly implementing circularity into business practices, driven by consumer preferences, customer commitments, and new government regulations.
“As customers seek solutions to meet these needs, we’re driving a broader mix of HP Certified Refurbished devices with availability across more countries to provide reliable solutions that meet both their performance and sustainability requirements from a trusted technology leader,” Hoffman added.
Hoffman stated that HP remains focused on preparing customers for the Future of Work so they can provide employees with exceptional experiences.